Privacy Policy

At luckyblock.org.uk, your privacy isn’t an afterthought – it’s something we take seriously. We handle the personal data of UK users with care, making sure everything is collected, stored, and processed in line with international data protection standards. This Privacy Policy is here to give you a clear picture of how your information is used when you’re on our platform.

Information We Collect

We gather user information to keep our services running, confirm who you are, and maintain a secure platform. Here’s what that covers:

Personal Data:

• Full name and username
• Date of birth
• Email address
• Home address (where needed to verify your identity)

Technical Data:

• IP address and approximate location
• Device type, browser, and operating system
• Login timestamps and session data
• Cookies and tracking identifiers

Usage Data:

• Games played and bet history
• How you move around the website
• Account activity logs
• Your conversation history with our support team

Marketing Preferences:

• Email subscription status
• Promotional communication preferences
• Bonus acceptance history

How We Use Your Information

We only use your data where it truly counts – to keep your account in good shape, your transactions secure, and the platform worth coming back to. Here’s a simple breakdown:

• Account Management – Your personal details help us set up and look after your account, confirm your identity, and make sure age restrictions are properly upheld. Your email address is our main way of keeping you informed about anything account-related.
• Transaction Processing – Financial data is used to handle your deposits, withdrawals, and bonus credits. We verify cryptocurrency wallet addresses to make sure funds always reach the right place, and keep transaction records on file for audit and dispute resolution purposes.
• Marketing Communications – If you’ve opted in, we’ll occasionally send you emails about new games, bonuses, and platform news. You can unsubscribe at any time via the link in any email or through your account settings.
• Legal Compliance – As part of our licensing obligations in Curaçao and Anjouan, we keep records including transaction logs, identity documents, and AML records.

Who We Share Your Data With

There are two situations where we may share information with others:

Licensing Authorities – Our regulators in Curaçao and Anjouan may occasionally request records during audits or compliance reviews. We share only what’s strictly necessary to show that we’re meeting our licensing requirements.

Trusted Service Providers – We work with carefully selected partners who help us with data storage, payment processing, customer support, and security. Every one of them is contractually bound to protect your data and use it only for the purpose it was shared.

Data Security and Retention

We’ve put multiple layers of security in place to keep your information protected:

• 256-bit SSL encryption across all data transmissions
• Secure servers with regular security audits
• Two-factor authentication (2FA) on offer for all accounts
• Cold storage for cryptocurrency funds
• Regular penetration testing and vulnerability assessments

Access Controls

Your sensitive data is only ever seen by people who truly need it – and every time someone accesses it, that’s logged. We make sure our team stays up to date on data protection through regular training, because looking after your information isn’t just a box we tick – it’s something we actually care about.

Retention Policy

We only keep your personal data for as long as it’s needed – either while your account is active or for however long we’re legally obligated to hold it. Once you close your account, anything we no longer need is deleted within 90 days. Transaction records and identity verification documents are the exception – those we’re required to keep for 7 years under AML regulations.

Your Rights

Your data belongs to you. You can ask to see what we hold, request changes if something isn’t right, or ask us to delete it – though some information may need to stay on file for legal reasons. Drop us a line at [email protected] and we’ll take it from there.

Third-Party Links

You may come across links to external sites on our platform – things like game providers or payment processors. Once you leave luckyblock.org.uk, we can’t speak for how those sites handle your data, so it’s always a good idea to check their privacy policies before sharing anything personal.